» Communication Channels
Give your customers choices. Today's customers are accustomed to a variety of communication channels. You must be able to respond quickly and provide satisfaction in any channel the customer chooses. For customer care and technical support, Telisimo provides integrated, multi-channel solutions. Some of our many options include:
Toll-free numbers - Customers simply call your toll-free number to speak directly with a knowledgeable agent.
Toll numbers – This is a great option for customers who do not have a credit card. The customer is billed for goods and services through their telephone provider allowing you to market your service to individuals who otherwise might not be able to purchase from you.
Automatic phone or Web callback - Advanced features such as automatic phone or web callback ensure that your customers won't have to wait for answers; they simply leave their number in our system without losing their place in the queue.
Email - Email response provides cost-effective and efficient service. Customers get an instant reply followed by timely answers to their questions.
Live chat - For customers who prefer to receive answers online in an interactive chat session, Telisimo provides live chat. Live chat gives your customer the freedom to continue browsing. It's a great way to keep your customers online at your website as they receive the answers they need.
Voice-over-Internet (VoIP) - Voice-over-Internet allows your customers to communicate with Telisimo while browsing your website, all on the same internet connection.
Collaborative browsing - Collaborative browsing (or co-browsing) goes a step further and enables Telisimo to literally point your customer's mouse in the right direction on your Web site.
Wireless and Internet messaging - Wireless and Internet messaging enables your customers or employees to easily communicate via any wireless device.
Fax - Faxes are transmitted to Telisimo for timely response.
Unmatched Options for Messaging – For wireless messaging, Telisimo provides an unmatched array of options in operator-assisted word messaging and numeric page messaging.