» Cross Border Management
Telisimo’s U.S. and Mexican Management Teams address the business, cultural, financial and operational issues that come from outsourcing in a complementary and synergistic manner.
Our U.S.- trained managers are on the floor of our call center operations daily to ensure that our call center performance meets the highest U.S. standards for quality of service and customer satisfaction. These managers also provide cultural assimilation with U.S. business and consumer practices and ensure that requested client changes, additions and issues are immediately and effectively integrated and handled.
Our local managers are responsible for implementing service to meet the highest U.S. standards for quality of service and customer satisfaction. They also manage the workforce within the cultural norms of Mexico, abiding by all labor and employment laws, recruiting and hiring tele-service agents and staffing the call center operations.
Our skilled tele-service agents are located in our call center facilities in Tijuana, Mexico. They are monitored by a quality assurance team and supported by a customer care group in San Diego, California.
Call center positions are well-respected business opportunities in Tijuana. Proximity to the United States and a shared border, provide residents of Tijuana the opportunity to be fluently bi-lingual in Spanish and English as well as in-tune with American culture and business practices.
Telisimo offers highly competitive wages and benefits to all our employees. Therefore, we recruit only the most highly motivated and highly educated candidates.We also provide career advancement opportunities within the company for our outstanding performers. This provides staff with the incentive to excel in knowledge about our customers’ products and services and to interact proudly and proficiently with your customers.