» Technical Support

Telisimo offers reliable and efficient technical support, help desk and phone technician solutions for consumer and business technology products.

Give Your Customers Unsurpassed Technical Support –
Quality support is as critical to your brand as is the performance of your product. Telisimo offers technology companies full-service technical support.

With Telisimo, your customers avoid long waits on the telephone or online — we provide email, collaborative browsing and voice alternatives. Our skilled agents are well-trained on your product, respond quickly, and effectively resolve your customers' technical issues.

Value-add Reporting Increases Revenue –
In addition to delighted customers, we provide you added value with immediate, intelligent reporting about customer activity and satisfaction. This helps you rapidly address issues, focus your research and development efforts, and ultimately minimize your costs of supporting customers.

Telisimo allows you to concentrate on your core competencies, leaving you with the confidence that your customers are getting the assistance they need 24 hours a day, 7 days a week.

Innovative Technical Solutions -
Telisimo provides skilled professionals, technology and facilities for premium technical support. We have significant expertise supporting the following technical applications for consumer and business technology products:

Installation Support
Troubleshooting
RMA process
Full Help-desk and Issue Resolution
Tracking Capability
Documenting and Categorizing Resolution