» Operations and Technology

Telisimo is on the forefront of communication, harnessing the latest technology at U.S. standards to work for you and your customers. We stay informed of new products and services that will support our efforts, stay globally competitive and ensure that U.S. quality standards are not just met, but exceeded.

We are committed to making significant investments in state-of-the-art technology always backed by redundant systems to ensure that your customers can contact us anytime and from any location.

Providing your customers with choices is a key step in increasing satisfaction. Telisimo has the ability to do just that. Your customers can quickly contact us (in either the United States or Mexico) via toll-free numbers, email, live chat with collaborative browsing, voice-over Internet, fax, and through our wireless services. Additionally, we have the ability to process transactions via toll numbers to support clients who might not have a credit card. Our technology enables us to provide an unsurpassed level of service to all of your customers when and how it is convenient for them.

100% American Infrastructure – Because our Tijuana operation centers are immediately adjacent to the U.S. border, our technology infrastructure is entirely U.S. based. We provide carrier-class communications infrastructure supported by U.S. carrier grade hardware.

You can be assured that the quality and reliability of our infrastructure vastly exceeds the standards provided by traditional offshore providers. U.S. infrastructure also eliminates international charges and minimizes the cost of delivering your call to our center.