As continuous-improvement fanatics, we set and track goals for everything: our financials, our operating efficiency, our service quality, employee training and every metric in between. We even have a “partner” goal: to improve the lives, livelihoods and general well-being of our partners, beginning with our 500 agents in Tijuana. They’re the pride of Telisimo.
Tijuana, San Diego’s "Sister City," has more than 14 institutions of higher learning and a large, skilled labor force. Competition there for highly desirable call-center positions is intense, which means we’re lucky to be able to attract and keep the best and brightest of a truly bilingual and spirited community. Some of our agents were educated in the U.S. Many have family here and shop here. All are completely in-tune with American culture and business practices—and are ready to serve you.