Near You, Far from Ordinary
With Telisimo International, you and your customer aren’t dealing with faceless agents, located far offshore in a cheerless warehouse lined with phone banks. You’re dealing with talented professionals, valued members of our team, who happen to be based just across the border in Tijuana. Mexico.
And that’s the beauty of our exclusive "At-The-Shoresm" Solution to your business resource center needs: location, location, location!
High Value, Low Cost
Telisimo combines the best of working with a U.S. company (with all that implies) with the advantageous economies of an international business resource center. In other words, we offer you 24/7/365 access to our state-of-the-art technology, our cross-border marketing expertise and our award-winning solutions—all at a price that routinely meets or beats the global competition in India, the Philippines and South America.
Maximum Access, Ease and Control
Being "close to home" also means that your Telisimo account-management team can serve you on your schedule. We help you to develop your call-center goals—handle time, queue time, first-call resolution—and your performance goals: solutions per hour, revenue per call, customer satisfaction and marketing effectiveness. And we track every metric to ensure we’re meeting—or exceeding—your goals. If you ever need to meet with us in person we’re, at most, a short flight away.